Due to the type of products that we sell, purchases are non-returnable. If the item(s) arrive damaged, you may request a refund or replacement only within 7 days of receiving the order.

To be eligible for returning a damaged item, the item must be unused and in the same condition that you received it.

To process a return, please provide a receipt or proof of purchase via our email address on our website. A staff member will follow up with you to provide you with a paid return label. Once your return is received and inspected, we will notify you with the inspection results and complete it if it is valid.

The refund will be applied to the original method of payment. The processing time depends on your bank’s or credit card’s processing time.

We can not process an exchange for any item that is not sealed. If you wish to replace a sealed item, we will replace it for you. In this case, the customer is responsible for the shipping fees of sending the product to us and shipping the new one back to the customer.

Shipping type and time for damaged items is the same as the original shipping method. Shipping type for replacing products is negotiated between the seller and the customer since the customer is responsible for the shipping cost. 

You may contact us for any questions at sales@sunshipsoaps.shop