We are available Monday – Friday 09:00am – 06:00pm
Sunshine Soaps (“we” and “us”) is the operator of (https://www.sunshinesoaps.shop) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Costs
Sunshine Soaps offers free shipping on all orders above $45 (or the amount specified in the Website header). It is our goal to ensure that you have a memorable shopping experience with us.
2. Return Due To Change Of Mind
Sunshine Soaps will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Shipping cost will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to your originated account from where you paid. We will notify you once this has been completed through email. (Sunshine Soaps) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
3.2 Transit time Internationally
Currently, we don’t provide international shipments. We only sell in United States.
3.3 Dispatch Time
Orders are usually dispatched within 1 – 3 business days of payment of the order. Our workshop operates on Monday – Friday during standard business hours, except on national holidays at which time the workshop will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once you receive an email that your order has been completed, it means that order was picked up by the mail carrier and we can no longer retrieve it.
3.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
4. Order Tracking
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please accept the parcel from the courier and get in touch with our customer service, we will arrange free exchange on it and send you a retrun label to retrieve the package and its content.
6. Sales Tax
Applicable sales tax will show during checkout.
If you change your mind before you have received your order completion confirmation, we may be able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Customer service
For all customer service inquiries, please email us at email@example.com, text or call us at call (510) 458-9984